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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"I've been to this facility several times. Everytime I've been treated with respect and compassion. Everyone has always been friendly and made sure I know exactly what is going on. The Dr and everyone in the procedure room makes sure I know exactly what they are doing and what's going on, and making sure I am feeling ok and am comfortable."

"Top notch facility, staff and physicians, very professional and caring."

"Staff and facility are consistently worthy of first-class recognition. Their knowledge, professionalism, and people skills are highest quality. So fortunate to have this staff and this facility in Columbia!!"

"Dr. Hunter was great, explained it all to me beforehand, during and turned me over to very competent nurses in post-op. Second surgery at MTBJ surgery center, highly recommend them."

"Excellent visit-All the people I was in contact were very nice and also very professional."

"Everyone there was super friendly and very helpful. I have been there before for shots in my back. Everyone explained, in a simple way, simple enough for anyone to understand. They all explained everything that would happen to me next!! It was ALL a good experience for me. In fact, I will be going back NEXT MONTH, TO GET MY OTHER EYE TAKEN CARE OF!!!!!!! My THANKS to everyone there, who was involved, with me, in any way, that day!!!!!! THANKS TO ALL OF YOU, AND I WILL SEE YOU REAL SOON!!!!!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.